Who this job will appeal to

A Leader with a smile! Someone who absolutely LOVES people and is seeking to join a company that LOVES their associates!

What you will be doing

Responsible for preparing all event documentation and coordinates with Sales, property departments and customer to ensure consistent, high-level service throughout pre-event, event and post-event phases of property events. Ensures their property

events have a seamless turnover from sales to service back to sales. This position is also responsible for answering all incoming calls, for greeting and directing guests to the appropriate sales department personnel. Also responsible for keeping

the Director of Sales and staff appropriately informed of all messages taken in their absence.

ESSENTIAL FUNCTIONS: 

• Organize and manage local events to showcase the property and brand while demonstrating music industry connection.
• Initiate agreements with entertainment artists for local support and performances.
• Translate strategy into specific business actions and individual accountabilities that achieve results.
• Maintain presence in property during peak business periods.
• Enhance group business experience through customization.
• Ensure quality and timeliness of work performed by contracted vendors. 
• Participate in Sound Check meetings on each shift.
• Always smile and offer a warm greeting to all.
• Perform additional duties as requested by department managers and supervisors.
• Coordinate operations with other departments, as needed.
• Present a professional image to employees, guests, clients, owners, and investors.
• Ensures that events progress seamlessly by following established procedures, collaborating with other employees, and ensuring accuracy.
• Greets customer during the event phase and hands-off to the Event Operations team for the execution of details.
• Adheres to all standards, policies, and procedures.
• Ensures billing accuracy and conducts bill reviews with the clients prior to processing the final bill.
• Coordinates and communicates event details both verbally and in writing to the customer and property operations.
• Makes presence known to customer at all times during this process.
• Interacts with guests to obtain feedback on product quality and service levels.
• Type contracts for DOS and Sales Manager on a timely basis.
• Type appointment letters, thank you letters, tentative bookings, etc. on a timely basis.
• Answer calls and/or contact clients to follow up on specific information (room list, billing information, etc.).
• Follow through with reservations, front desk and accounting accordingly.
• Coordinates with social media professional for the property to post hotel events on Instagram, Facebook, etc.
• Manages events posted on Eventbrite.
• Conduct hotel tours when needed or appropriate.
• Type all proposals on a timely basis and create appropriate file.
• Take clear and concise written messages for assigned sales personnel.
• Attend pre-conference meetings when called upon.
• Greet guests on a professional level.
• File sales files at the end of the day.
• Prepare sales department mail for post office.
• Prepare convention kits and collateral daily to be used in house and on sales calls.
• Open and distribute mail daily.
• Order office supplies weekly.
• Maintain confidentiality of guest, employee, and company information. 

Perform other services and duties as requested by the Director of Sales and Marketing or the General Manager.

Education & Experience

Bachelor's degree from a four year college or university; or equivalent combination of education and experience.

One to two years in related experience and/or training.

Benefits

• Medical / Dental / Vision
• Short Term Disability / Long Term Disability / Life Insurance
• 401k - 4% Match
• Paid Vacation Days / Paid Sick Days
• Company Travel Discounts

An Equal Opportunity Employer

We provide equal opportunity without regard to race, color, national origin, religion, sex, age, marital status, or disability.