Join the corporate team at Hospitality Ventures Management Group (HVMG) in Atlanta, GA!

PURPOSE

This position is responsible for managing the systems and supporting the users on the various software as service technology platforms that HVMG leverages.

SKILL REQUIREMENTS

• Strong communication abilities to explain technical issues to non-technical users
• Patience and empathy when dealing with frustrated end users
• Problem-solving mindset with ability to work independently
• Time management skills to prioritize multiple tasks and urgent issues
• Documentation skills for maintaining system records and procedures
• Ability to work under pressure during system outages or emergencies

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Serve as the primary administrator for key business systems (e.g., Sage Intacct, Profitsword, Hotel Effectiveness, Expensify, & SharePoint), ensuring system reliability and optimal performance
• Provide user support and training for business applications, resolving functional and technical issues in a timely manner.
• Create and maintain user accounts, roles, permissions, and security settings in accordance with company policies.
• Assist with configuration and maintenance of workflows, custom fields, reports, and dashboards to support business needs and increase operational efficiency.
• Assist with the planning, testing, and deployment of system updates, enhancements, and new software implementations.
• Assist with process documentation and maintenance of systems resources (Ie. Diagrams, written processes, ect.)
• Coordinate with vendors or third-party consultants to troubleshoot issues, apply updates, and manage support cases.
• Analyze system usage and performance metrics to identify areas for automation, optimization, or process streamlining.
• Support third-party partners, auditors, or compliance teams by providing system access, documentation, and data extracts as needed for audits, regulatory reviews, or security assessments (e.g., Venza)

QUALIFICATION REQUIREMENTS:

• Bachelor's degree in Information Technology, Computer Science, or equivalent experience
• 2-3 years of hands-on IT support experience
• Experience with ticketing systems and user administration for business systems

• Availability for occasional after-hours support or emergency response

Benefits

• Medical, dental, and vision insurance.
• Short-term and long-term disability.
• Life insurance.
• 401k with a 4% match.
• Paid vacation, holidays, and sick days.
• Company travel discounts.

An Equal Opportunity Employer

We provide equal opportunity without regard to race, color, national origin, religion, sex, age, marital status, or disability.