Front Desk Agent

Who this job will appeal to

Do you have retail, customer service or previous hotel experience? If so, we would love to hear from you! We currently have 2 Front Desk Agent openings (1 PT and 1 FT)! Ideally, we would like both with flexible avaiablibility.

Essential Functions

• Welcome guests upon their arrival and assign rooms
• Perform all check-in and check-out tasks
• Manage online and phone reservations
• Inform guests about payment methods and verify credit card data
• Provide information about our hotel, available rooms, rates and amenities
• Respond to  complaints in a timely and professional manner
• Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
• Confirm group reservations and arrange personalized services for VIP customers and event attendees
• Upsell additional facilities and services, when appropriate

Job Knowledge/Skills and Abilities

• Elite customer service attitude and phone etiquette
• Excellent communication and organizational skills
• Basic reading, writing and math skills

Qualifications/Requirements

• High school diploma or general education degree (GED); or equivalent combination of education and experience.
• Minimum of 1 year customer service experience; hotel preferred, but not required
• Ability to stand for long periods of time
• Occasionally required to walk, sit, and reach with hands and arms. Frequently lift and/or move up to 20 pounds
• Must have OPEN availability to work either AM (7a-3p) or PM (3p-11p)

Benefits

• Medical / Dental / Vision
• Short Term Disability / Long Term Disability / Life Insurance
• 401k - Company Match %
• Paid Vacation Days / Paid Sick Days
• Marriott Discounts- travel with room rates as low as $35!

An Equal Opportunity Employer

We provide equal opportunity without regard to race, color, national origin, religion, sex, age, marital status, or disability.