Front Desk Agent

Who this job will appeal to

A team player with a great with a smile and who absolutely LOVES people!

Our Associates Love

• Amazing opportunities for career advancement across HVMG
• Flexible full-time and part-time schedules
• Up to 40% earned wages paid BEFORE payday with PayActive
• Paid Time Off (PTO) and Paid Holidays
• Full Healthcare Benefits (including medical, dental, and vision coverage)
• 401k Retirement Plan with a guaranteed 4% match and no vesting
• Hotel and Food and Beverage Discounts and Perks

What you will be doing

You will help to create a an Excellent  and memorable stay for our guests by; Welcoming and serving each guest with exceptional service either in person or by phone and ensuring that guests are checked in and out in a friendly and timely manner.

Essential Functions

• Welcome guests with a positive, friendly smile upon their arrival and assign rooms
• Perform all check-in and check-out tasks
• Manage online and phone reservations
• Inform guests about payment methods and verify credit card data
• Provide information about our hotel, available rooms, rates and amenities
• Respond to  complaints in a timely and professional manner
• Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
• Confirm group reservations and arrange personalized services for VIP customers and event attendees
• Upsell additional facilities and services, when appropriate

Job Knowledge/Skills and Abilities

• Elite customer service attitude and phone etiquette
• Excellent communication and organizational skills
• Basic reading, writing and math skills 

Education & Experience

• High school diploma or general education degree (GED); or equivalent combination of education and experience.
• MUST be able to work both AM (7a-3p) and  PM (3p-11p) shifts, open to weekends
• Minimum of 1 year customer service experience; hotel preferred, but not required
• Ability to stand for long periods of time
• Occasionally required to walk, sit, and reach with hands and arms. Frequently lift and/or move up to 20 pounds

An Equal Opportunity Employer

We provide equal opportunity without regard to race, color, national origin, religion, sex, age, marital status, or disability.