Hilton Garden Inn Louisville Downtown
350 West Chestnut Street
Louisville, KY 40202
Join Our Team as a Guest Service Agent - Perfect for Smiling People-Persons!
Rémunération: Up to $16.25 per hour
Who this job will appeal to
A team player with a great smile and who absolutely LOVES people!
What you will be doing
- At Your Agents in the Communication Center will be the heartbeat for the hotel and is responsible for processing incoming and outgoing communications courteously, while maintaining a positive and professional image. Also responsible for receiving all guest requests and entering them into our Guest Request Database.
- Answer and process all incoming/outgoing guest and in-house calls.
- Check bulletin board and logbooks for all pertinent information.
- Forward messages and faxes as needed to guests and various departments.
- Responsible for radio communications between security, engineering, and MOD in emergency and non-emergency situations.
- Must be able to read, write and speak English.
- Must be able to converse in Basic English.
- Able to be on your feet for long periods of time.
- Excellent people skills.
- Must meet grooming standards.
- Meet/exceed customer expectations.
- Computer experience required.
- Enter requests into the database and follow up with guests to ensure the request is satisfied.
- Must be comfortable working on-site
Our Associates Love
- Amazing opportunities for career advancement across HVMG
- Flexible full-time and part-time schedules
- Up to 40% earned wages paid BEFORE payday with PayActive
- Paid Time Off (PTO) and Paid Holidays
- Full Healthcare Benefits (including medical, dental, and vision coverage)
- 401k Retirement Plan with a guaranteed 4% match and no vesting
- Hotel and Food and Beverage Discounts and Perks
An Equal Opportunity Employer
We provide equal opportunity without regard to race, color, national origin, religion, sex, age, marital status, or disability.
Hilton Garden Inn Louisville Downtown
Hotel de 162 Chambres
In the Heart of Downtown Louisville
Located off I-65, we’re steps from Henry Clay Center, Mercury Ballroom and Louisville Palace. 4th Street Live! and KICC - Kentucky International Convention Center are less than a 10-minute walk. KFC Yum! Center and Louisville Slugger Museum & Factory are within a seven minute-drive. Enjoy our rooftop restaurant, fitness room, and 24-hour Market.
Our Associates Love
- Amazing opportunities for career advancement across HVMG
- Flexible full-time and part-time schedules
- Up to 40% earned wages paid BEFORE payday with PayActive
- Paid Time Off (PTO) and Paid Holidays
- Full Healthcare Benefits (including medical, dental, and vision coverage)
- 401k Retirement Plan with a guaranteed 4% match and no vesting
- Hotel and Food & Beverage Discounts and Perks
Careers at HVMG
HVMG is a successful and experienced hotel management company. Over the 20 years since our founding, we've worked with more than 100 hotels in 23 states, from premium branded properties to independent boutiques and resorts.
We are consistently listed among the top management companies in the hotel business, have won multiple Top Workplace awards, and most importantly, are obsessed with putting our associates first.
Our Be Excellent culture is more than just words on a website -- we live and breathe it. As one associate said in an anonymous survey, "This is the best management company I've ever worked for. They walk the talk from the corporate office to the field."
We believe that the hotel business is one of the few industries in which successful career paths can start anywhere on the org chart. You control your destiny, and, if our executives are any indication, today's dishwasher can be tomorrow's Senior Vice President.
HVMG participates in the E-Verify program in certain locations, as required by law.
