Embassy Suites by Hilton San Rafael Marin County
101 McInnis Parkway
San Rafael, CA 94903
Compensation: $21.00 to $24.00 per hour
Who this job will appeal to
A Leader with a smile! Someone who absolutely LOVES people and is seeking to join a company that LOVES their associates!
What you will be doing
In this role, you will be responsible for providing administrative and clerical support to Sales Managers in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Responsibilities include, but a not limited to; assisting and responding to guests requests in a timely, friendly and efficient manner. Perform word-processing, typing, e-mailing, data-entry, filing, faxing, copying, and processing mail. Performing other general office duties and assist with special projects, as needed.
Requirements
Requirements include basic reading, writing and math skills. Regularly required to talk, hear and interact with guests. Frequently is required to stand and use hands to finger, handle, or feel objects, tools, or controls. Occasionally required to walk, sit, and reach with hands and arms. frequently lift and/or move up to 10 pounds, and stand for long periods of time. This job requires ability to perform the following:
| •Answer Telephone And Respond To Caller Inquiries In A Pleasant Manner. •Answer Client/Booker’s Questions About Property Facilities/Services (E.G., Hours Of Operation, Rates And Room Types, Packages, Promotions, Entertainment, Restaurants, Etc.) •Serve As The Point Of Contact For Clients And Communicate With Them By Phone And Email To Respond To Questions And Requests. •Interaction With Clients Regarding Leads, Hotel Needs, And Client Travel. •Responsible For Coordinating Internally With The Sales & Catering Team. •Generating Reports, Preparing Proposals, Collecting Details, And Coordinating With Clients & Suppliers. •Prepare Sales-Related Documents Throughout The Sales Process (E.G., Proposals, Contracts, Banquet Event Orders, Cvgr Letters). •Gather Materials And Assemble Information Packages (E.G. Brochures, Promotional Materials, Sales Demo Kit, Welcome Kit, Souvenir, Etc.). •Generate Group And/Or Corporate Leads Through Internet Prospecting, Networking, And Telemarketing. •Assist Sales Team By Managing Schedules, Filing Important Documents, And Communicating Relevant Information. •Arrange And Coordinate Meetings, Events, And Any Appointments. •Meets With Clients In The Absence Of The Director Of Sales Or Sales Managers To Effectively And Professionally Convey Details Of The Sale To The Client. •Perform Hotel Site Tours With Potential Clients As Needed. •Monitor, Screen, Respond To, And Distribute Incoming Communications. •Design, Upload, Extract, And Maintain Customer Databases. •Should Know The Process Of Merging Profiles. •Load And Manage Rate Codes To The Hotel Software, And Link The Negotiated Rates To The Correct Company Profiles. •File And Retrieve Documents And Reference Materials. •Conduct Research And Collect Data To Prepare Reports And Documents. •Ensures All Documents Produced By The Sales Department (I.E. Beos, Contracts, Rooming Lists, Proposals) Are Completed Accurately And On Time. •Respond To Complaints From Customers And Give After-Sales Support When Requested. •Ensure The Adequacy Of Sales-Related Equipment Or Materials Are Available At All Times. •Other Duties As Assigned By The Director Of Sales Or The Management. |
Education & Experience
•One To Two Years In Related Experience And/Or Training.
•Previous OnQ And Delphi Experience.
•Previous Experience As A Sales Coordinator In The Hospitality Or Similar Industry.
•Proven Ability To Articulate The Distinct Aspects Of Products And Services.
•Demonstrable Experience In Sales, Developing Client-Focused, Differentiated And Achievable Solutions.
•Excellent Listening, Negotiation And Presentation Skills.
•Excellent Verbal And Written Communications Skills.
Our Associates Love
- Amazing opportunities for career advancement across HVMG
- Flexible full-time and part-time schedules
- Up to 40% earned wages paid BEFORE payday with PayActive
- Paid Time Off (PTO) and Paid Holidays
- Full Healthcare Benefits (including medical, dental, and vision coverage)
- 401k Retirement Plan with a guaranteed 4% match and no vesting
- Hotel and Food and Beverage Discounts and Perks
An Equal Opportunity Employer
We provide equal opportunity without regard to race, color, national origin, religion, sex, age, marital status, or disability.
Embassy Suites by Hilton San Rafael Marin County
236 Room All Suite
Our Hotel
Our all-suite hotel is newly renovated and offers a complimentary made-to-order breakfast buffet and evening reception. Located just north of San Francisco, the hotel is a footbridge away from the Marin County Convention Center and Civic Center. As an associate, you will appreciate the relaxed atmosphere, culinary innovation, and engaged leaders.
Our Guests Love
Number of Rooms: 236
Event Space Square Footage: 13,000
Dining: Complimentary made-to-order breakfast and evening reception; Red Oak Craft Bar and Rotisserie; Red Oak Farm + Marin Comfort Kitchen
Amenities: Indoor pool, whirlpool, and fitness center
Points of Interest: Marin County Convention Center and Civic Center, Northgate Shopping Mall, Sausalito and downtown San Francisco
Our Associates Love
- Amazing opportunities for career advancement across HVMG
- Flexible full-time and part-time schedules
- Up to 40% earned wages paid BEFORE payday with PayActive
- Paid Time Off (PTO) and Paid Holidays
- Full Healthcare Benefits (including medical, dental, and vision coverage)
- 401k Retirement Plan with a guaranteed 4% match and no vesting
- Hotel and Food & Beverage Discounts and Perks
Careers at HVMG
HVMG is a successful and experienced hotel management company. Over the 20 years since our founding, we've worked with more than 100 hotels in 23 states, from premium branded properties to independent boutiques and resorts.
We are consistently listed among the top management companies in the hotel business, have won multiple Top Workplace awards, and most importantly, are obsessed with putting our associates first.
Our Be Excellent culture is more than just words on a website -- we live and breathe it. As one associate said in an anonymous survey, "This is the best management company I've ever worked for. They walk the talk from the corporate office to the field."
We believe that the hotel business is one of the few industries in which successful career paths can start anywhere on the org chart. You control your destiny, and, if our executives are any indication, today's dishwasher can be tomorrow's Senior Vice President.
HVMG participates in the E-Verify program in certain locations, as required by law.
