Atlanta Marriott Northeast/Emory Area
2000 Century Boulevard NE
Atlanta, GA 30345
Competitive Pay, Career Growth Opportunities & Full Benefits
Join Our Team as a Front Desk Agent- Create Memorable Guest Experiences!
Compensation: 16
Who this job will appeal to
A team player with a great with a smile and who absolutely LOVES people!
What you will be doing
You will help to create a an Excellent and memorable stay for our guests by; Welcoming and serving each guest with exceptional service either in person or by phone and ensuring that guests are checked in and out in a friendly and timely manner.
- BASIC FUNCTION: At Your Agents in the Communication Center will be the heartbeat for the hotel and is responsible for processing incoming and outgoing communications courteously, while maintaining a positive and professional image. Also responsible for receiving all guest requests and entering into our Guest Request Database.
- Answer and process all incoming/outgoing guest and in-house calls.
- Check bulletin board and log books for all pertinent information.
- Forward messages and faxes as needed to guests and various departments.
- Responsible for radio communications between security, engineering, ERT and MOD in emergency and non-emergency situations.
- Must be able to read, write and speak English.
- Must be able to converse in Basic English.
- Able to be on your feet for long periods of time.
- Excellent people skills.
- Must meet grooming standards.
- Meet/exceed customer expectations.
- Computer experience required.
- Enter requests into database and follow up with guests to ensure request is satisfied.
Requirements
Requirements include basic reading, writing and math skills. May be required to work nights, weekends, and/or holidays. This job requires the ability to perform the following: regularly required to talk, hear and interact with guests. Frequently is required to use hands and fingers to handle, or feel objects, tools, or controls. Occasionally required to walk, sit, and reach with hands and arms. frequently lift and/or move up to 10 pounds, and stand for long periods of time.
Education & Experience
High school diploma or general education degree (GED); or equivalent combination of education and experience.
One to three months in related experience and/or training.
Our Associates Love
- Amazing opportunities for career advancement across HVMG
- Flexible full-time and part-time schedules
- Up to 40% earned wages paid BEFORE payday with PayActive
- Paid Time Off (PTO) and Paid Holidays
- Full Healthcare Benefits (including medical, dental, and vision coverage)
- 401k Retirement Plan with a guaranteed 4% match and no vesting
- Hotel and Food and Beverage Discounts and Perks
An Equal Opportunity Employer
We provide equal opportunity without regard to race, color, national origin, religion, sex, age, marital status, or disability.
Atlanta Marriott Northeast/Emory Area
294 Room Hotel
Our Hotel
Our newly redesigned hotel offers more than 18,000 square feet of fully renovated event space. Located off I-85 near Emory, the hotel is easy to get to from all over the Atlanta metro area. As an associate, you will appreciate the newly renovated work setting, supportive leadership, and excellent culture.
Our Guests Love
Number of Rooms: 294
Event Space Square Footage: 18,877
Dining: Central Rail Kitchen & Bar, Century Café, M Club Lounge
Amenities: Outdoor pool and fitness center
Points of Interest: Emory Hospital/University
Our Associates Love
- Amazing opportunities for career advancement across HVMG
- Flexible full-time and part-time schedules
- Up to 40% earned wages paid BEFORE payday with PayActive
- Paid Time Off (PTO) and Paid Holidays
- Full Healthcare Benefits (including medical, dental, and vision coverage)
- 401k Retirement Plan with a guaranteed 4% match and no vesting
- Hotel and Food & Beverage Discounts and Perks
Careers at HVMG
HVMG is a successful and experienced hotel management company. Over the 20 years since our founding, we've worked with more than 100 hotels in 23 states, from premium branded properties to independent boutiques and resorts.
We are consistently listed among the top management companies in the hotel business, have won multiple Top Workplace awards, and most importantly, are obsessed with putting our associates first.
Our Be Excellent culture is more than just words on a website -- we live and breathe it. As one associate said in an anonymous survey, "This is the best management company I've ever worked for. They walk the talk from the corporate office to the field."
We believe that the hotel business is one of the few industries in which successful career paths can start anywhere on the org chart. You control your destiny, and, if our executives are any indication, today's dishwasher can be tomorrow's Senior Vice President.
HVMG participates in the E-Verify program in certain locations, as required by law.
