Looking for an organized associate to join our team! $100 BONUS after 1st WEEK & $100 retention bonuses at 30, 60 & 90 days- $400 in bonuses within your 1st 3 months

Who this job will appeal to

A team player with a great smile and who absolutely LOVES people! 

Essential Functions

  • Responsible for processing incoming and outgoing communications courteously, while maintaining a positive and professional image. 
  • Responsible for receiving all guest requests and entering them into our Guest Request Database.
  • Answer and process all incoming/outgoing guest and in-house calls.
  • Provide information about our hotel, available rooms, rates and amenities
  • Forward messages and faxes as needed to guests and various departments.
  • Responsible for radio communications between security, engineering, and MOD in emergency and non-emergency situations.
  • Meet/exceed customer expectations.
  • Enter requests into the database and follow up with guests to ensure the request is satisfied.
  • Upsell additional facilities and services, when appropriate


  • Marriott PMS, MARSHA, and CI/TY experience is preferred but not required
  • High school diploma or general education degree (GED); or equivalent combination of education and experience.
  • Minimum of 1 year customer service experience; hotel preferred, but not required
  • Ability to stand for long periods of time
  • Occasionally required to walk, sit, and reach with hands and arms. Frequently lift and/or move up to 20 pounds
  • MUST have open availability to days, evenings and weekends

Job Knowledge/Skills & Abilities

  • Elite customer service attitude and phone etiquette
  • Excellent communication and organizational skills
  • Basic reading, writing and math skills


  • Medical / Dental / Vision
  • Short Term Disability / Long Term Disability / Life Insurance
  • 401k - 4% Match
  • Paid Vacation Days / Paid Sick Days
  • Company Travel Discounts

An Equal Opportunity Employer

We provide equal opportunity without regard to race, color, national origin, religion, sex, age, marital status, or disability.

Fort Lauderdale Marriott Pompano Beach Resort & Spa

1200 North Ocean Boulevard
Pompano Beach, FL 33062

Telephone (954) 782-0100