Front Desk / PBX Operator / At Your Service

Who this job will appeal to

A team player with a great smile and who absolutely LOVES people! 

Essential Functions

• Responsible for processing incoming and outgoing communications courteously, while maintaining a positive and professional image. 
• Responsible for receiving all guest requests and entering them into our Guest Request Database.
• Answer and process all incoming/outgoing guest and in-house calls.
• Provide information about our hotel, available rooms, rates and amenities
• Forward messages and faxes as needed to guests and various departments.
• Responsible for radio communications between security, engineering, and MOD in emergency and non-emergency situations.
• Meet/exceed customer expectations.
• Enter requests into the database and follow up with guests to ensure the request is satisfied.
• Upsell additional facilities and services, when appropriate

Qualifications/Requirements

• Marriott PMS, MARSHA, and CI/TY experience is preferred but not required
• High school diploma or general education degree (GED); or equivalent combination of education and experience.
• Minimum of 1 year customer service experience; hotel preferred, but not required
• Ability to stand for long periods of time
• Occasionally required to walk, sit, and reach with hands and arms. Frequently lift and/or move up to 20 pounds
• MUST have open availability to days, evenings and weekends

Job Knowledge/Skills & Abilities

• Elite customer service attitude and phone etiquette
• Excellent communication and organizational skills
• Basic reading, writing and math skills

Benefits

• Medical / Dental / Vision
• Short Term Disability / Long Term Disability / Life Insurance
• 401k - 4% Match
• Paid Vacation Days / Paid Sick Days
• Company Travel Discounts

An Equal Opportunity Employer

We provide equal opportunity without regard to race, color, national origin, religion, sex, age, marital status, or disability.