Front Desk Agent (PM Fri-Sun) Part-time

Offering new associates a $100 BONUS after 1st WEEK & $100 retention bonuses at 30, 60 & 90 days- a total of $400 in bonuses within your 1st 3 months.

Who this job will appeal to

A team player with a great with a smile and who absolutely LOVES people!

Essential Functions

• Welcome guests upon their arrival and assign rooms.
• Perform all check-in and check-out tasks.
• Manage online and phone reservations.
• Inform guests about payment methods and verify credit card data.
• Provide information about our hotel, available rooms, rates and amenities.
• Respond to complaints in a timely and professional manner.
• Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully furnished to accommodate guests’ needs.
• Confirm group reservations and arrange personalized services for VIP customers and event attendees.
• Upsell additional facilities and services, when appropriate

Qualifications/Requirements

• High school diploma or general education degree (GED); or equivalent combination of education and experience.
• Minimum of 1 year customer service experience; hotel preferred, but not required.
• Ability to stand for long periods of time.
• Occasionally required to walk, sit, and reach with hands and arms. Frequently lift and/or move up to 20 pounds.
• MUST have open availability to work both AM (7am- 3pm) and PM (3pm- 11pm) shifts.

Job Knowledge/Skill & Abilities

• Elite customer service attitude and phone etiquette
• Excellent communication and organizational skills
• Basic reading, writing and math skills.

An Equal Opportunity Employer

We provide equal opportunity without regard to race, color, national origin, religion, sex, age, marital status, or disability.