Excellent opportunity for an experienced Guest Services Manager to join the team at AC Hotel Durham!

Who this job will appeal to

A Guest Service leader seeking to join a company that LOVES their associates! Someone who loves people and strives to make each guest's stay excellent


  • Medical / Dental / Vision
  • Short Term Disability / Long Term Disability / Life Insurance
  • 401k - 4% Match
  • Paid Vacation Days / Paid Sick Days
  • Company Travel Discounts

What you will be doing

The Guest Services Manager will be responsible for supporting all aspects of operations, with a focus on Front Desk and Food & Beverage. They will oversee these departments alongside our Assistant General Manager. Primary focus will be growing and maintaining guest satisfaction, ensuring implementation of brand service strategies, and employee training and development. As a department head, they will participate in leadership meetings and relay information in their own daily stand up. The Guest Services Manager will also be expected to assist with some accounting functions, including Direct Bill Accounts, credit card processing, monthly internal folios. 


Requirements include basic reading, writing and math skills. May be required to work nights, weekends, and/or holidays. This job requires the ability to perform the following: regularly required to talk, hear and interact with guests. Frequently is required to stand and use hands to finger, handle, or feel objects, tools, or controls. Occasionally required to walk, sit, and reach with hands and arms. frequently lift and/or move up to 10 pounds and stand for long periods of time.

May be required to work overnights and on-call MOD as needed or required.  Must have open availability.

Education & Experience

Bachelor's degree from a four-year college or university; or equivalent combination of education and experience.

One to two years of related experience and/or training.

An Equal Opportunity Employer

We provide equal opportunity without regard to race, color, national origin, religion, sex, age, marital status, or disability.

AC Hotel Durham

2800 Erwin Road
Durham, NC 27705

Telephone (984) 900-2700