Excellent opportunity to "WOW" guests!

Who this job will appeal to

A Customer Service focused individual who has a desire to grow with an innovative hospitality company! We currently have 3 Front Desk Agent opening; 2 Part-Time and 1 Full-Time! Ideally, we would like with flexible avaiablibility.

Essential Functions

  • Welcome guests upon their arrival and assign rooms
  • Perform all check-in and check-out tasks
  • Manage online and phone reservations
  • Inform guests about payment methods and verify credit card data
  • Provide information about our hotel, available rooms, rates and amenities
  • Respond to  complaints in a timely and professional manner
  • Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
  • Confirm group reservations and arrange personalized services for VIP customers and event attendees
  • Upsell additional facilities and services, when appropriate

Job Knowledge/Skills & Abilities

  • Elite customer service attitude and phone etiquette
  • Excellent communication and organizational skills
  • Basic reading, writing and math skills

Qualifications/Requirements

  • High school diploma or general education degree (GED); or equivalent combination of education and experience.
  • Minimum of 1 year customer service experience; hotel preferred, but not required
  • Ability to stand for long periods of time
  • Occasionally required to walk, sit, and reach with hands and arms. Frequently lift and/or move up to 20 pounds

Benefits

  • Medical / Dental / Vision
  • Short Term Disability / Long Term Disability / Life Insurance
  • 401k - Company Match %
  • Paid Vacation Days / Paid Sick Days
  • Marriott Discounts- travel with room rates as low as $35!

An Equal Opportunity Employer

We provide equal opportunity without regard to race, color, national origin, religion, sex, age, marital status, or disability. 


Courtyard by Marriott Austin-University Area

5660 North Interstate Highway 35
Austin, TX 78751

Telephone (512) 458-2340