Director of Housekeeping
Embassy Suites by Hilton Atlanta Galleria, Atlanta, GA
Director of Housekeeping is responsible for managing daily Housekeeping operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Supervises work activities of cleaning personnel to ensure clean, orderly attractive rooms in hotel along with supervising the laundry staff by performing the following duties.
ESSENTIAL FUNCTIONS: (include the following. Other duties may be assigned.)
Obtains list of vacant rooms which need to be cleaned immediately and list of prospective check outs in order to prepare work assignments.
Assigns workers their duties, and inspects work for conformance to prescribed standards of cleanliness.
Advises manager or desk clerk of rooms ready for occupancy. Inventories stock to ensure adequate supplies.
Issues supplies and equipment to workers and insures operational expenses are in line with budget.
Investigates complaints regarding housekeeping service and equipment, and takes corrective action.
Examines rooms, halls, and lobbies to determine need for repairs or replacement of furniture or equipment, and makes recommendations to management.
Supervises and oversees all the personnel issues relating to her/his department (hiring, firing, development reviews, training).
Conducts orientation training of new employees to explain company policies, housekeeping work procedures, and to demonstrate use and maintenance of equipment.
Attends training seminars to perfect housekeeping techniques and procedures, and enhance supervisory skills.
Records data concerning work assignments, personnel actions, and time cards, and prepares periodic reports.
Attends periodic staff meetings with other department heads to discuss company policies and
patrons' complaints, and to make recommendations to improve service and ensure more efficient operation.
Prepares reports concerning room occupancy, payroll expenses, and department expenses and develops action plans for items needing improvement.
Enforces company/hotel policies and procedures.
Schedules staff according to labor standards and forecasted occupancy.
Enforces standard procedures for the acceptance, security, and return on customer lost and found items.
Maintains standard procedures for security of on-loan equipment. Maintains productivity and labor cost goals.
Administers inventories of linen, supplies and equipment as required. Enforcement of all associates being in full uniform at all times.
Insuring that customer requests for housekeeping services are provided in 30 minutes or less.
Lead by example in using customers name whenever possible, handling a customer problem in an empowered way.
Insure maid carts are restocked in a clean and organized manner with 15 minutes from completing work.
Insure maintenance concerns in rooms are communicated to you within 1 hour of time found. Insure commercial are is monitored a minimum of 6 times throughout the day.
Insure customer requests for supplies are delivered within 10 minutes.
Insure all items from lost and found are returned to the customer within 2 days of receiving call from customer.
Vacant and clean rooms are to be checked daily to insure their status is correct.
Housekeeping Report will be matched with the bucket daily and any discrepancies researched and documented.
Insure all storerooms are kept clean, organized and secure at all times.
Complete Room Attendant and Laundry Attendant duties as required ( see individual job descriptions).
Manages five subordinate supervisors who supervise a total of 5 to 20 employees in the Housekeeping Inspectors and Housekeeping Supervisors. Is responsible for the overall direction, coordination, and evaluation of these units.
Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to stand; use hands to finger, handle, or feel objects, tools, or controls; and talk or hear. The employee frequently is required to walk and reach with hands and arms. The employee is occasionally required to sit; climb or balance; and stoop, kneel, crouch, or crawl.
The employee must regularly lift and/or move up to 25 pounds and frequently lift and/or move up to 50 pounds.
Specific vision abilities required by this job include close vision, distance vision, and color vision.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee occasionally works near moving mechanical parts.
The noise level in the work environment is usually moderate.
QUALIFICATION STANDARDS: Education:
Associate's degree (A. A.) or equivalent from two-year college or technical school; or equivalent combination of education and experience.
one year plus related experience and/or training.