Front Office Supervisor
Hard Rock Hotel Daytona Beach, Daytona Beach, FL
Whether you want to make your debut or go back on tour after a long hiatus, starting a career at Hard Rock Hotel Daytona Beach can feel more like play than work. Our property is the premier resort destination of Central Florida. This electrifying resort destination boasts rock star amenities at its AAA Four Diamond rated hotel ranging from Sessions restaurant, Wave bar, a Rock Spa® & Salon and music galore. Our Commitment to Service: We don’t have customers, we have Guests. Unparalleled Service isn’t just a part of our mission statement; it’s a commitment to each and every one of our current & future Guests. Our staff spends their time making sure that every single one of our guests gets the rock star treatment, but the Hard Rock Hotel family also rolls out the red carpet for our employees with competitive benefits & a great work environment.
What you will be doing
In this role you will Assist in supervising the front desk function; ensure staff is properly trained including service expectations, hotel facilities and services, local directions, property management and reservations systems, safety and emergency procedures, etc.Monitor performance and recommend corrective or disciplinary action. Alert management of potentially serious issues. Complete opening and closing shift duties, and communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up. Perform other duties as assigned which may include guest room tours, concierge services, special guest requests, etc.
Requirements include basic reading, writing and math skills. May be required to work nights, weekends, and/or holidays. This job requires ability to perform the following:regularly required to talk , hear and interact with guests. Frequently is required to stand and use hands to finger, handle, or feel objects, tools, or controls. Occasionally required to walk, sit, and reach with hands and arms. frequently lift and/or move up to 10 pounds, and stand for long periods of time.
Education & Experience
Bachelor's degree from a four year college or university; or equivalent combination of education and experience.
One to two years in related experience and/or training.
- Medical / Dental / Vision
- Short Term Disability / Long Term Disability / Life Insurance
- 401k - 4% Match
- Paid Vacation Days / Paid Sick Days
- Company Travel Discounts
An Equal Opportunity Employer
We provide equal opportunity without regard to race, color, national origin, religion, sex, age, marital status, or disability
Closing: Hard Rock Hotel Daytona Beach is an equal opportunity employer. We live our motto LOVE ALL - SERVE ALL, and strive to foster an inclusive workplace culture for every team member. Hard Rock welcomes and encourages applications from people with disabilities. Reasonable accommodations are available upon request for candidates taking part in all aspects of the selection process.