DoubleTree Suites by Hilton Hotel Nashville Airport, Nashville, TN
Who this job will appeal to
Someone who absolutely LOVES people and is seeking to join a company that LOVES their associates!
What you will be doing
In this role, you will be providing administrative and clerical support the Accounting Office in the hotels effort to deliver outstanding guest service and financial profitability. Responsibilities include, but a not limited to; Responding to guest inquiries, charge inquiries and requests in a timely, friendly and efficient manner. Researching and resolving guest billing disputes. Preparing and completing all month-end responsibilities. Prepare and post daily receivables from event contracts and balance totals to the General Ledger. Coordinate and verify receiving tickets, purchase orders and invoices for proper coding and approval. Review all final statements for accuracy, make necessary corrections and mail sales contracts to clients. Answer guest service calls, contact guests via telephone, complete telephone request forms and send correspondence/folios to guests (e-mail, fax, mail, etc.) Performing other general office duties and assist with special projects, as needed.
Requirements include basic reading, writing and math skills. May be required to work nights, weekends, and/or holidays. This job requires ability to perform the following: regularly required to talk, hear and interact with guests. Frequently is required to stand and use hands to, handle, or feel objects, tools, or controls. Occasionally required to walk, sit, and reach with hands and arms. Frequently lift and/or move up to 10 pounds, and stand for long periods of time.
Education & Experience
Degree from a two or four year college or university; or equivalent combination of education and experience.
One to two years in related experience and/or training.
- Medical / Dental / Vision
- Short Term Disability / Long Term Disability / Life Insurance
- 401k - 4% Match
- Paid Vacation Days / Paid Sick Days
- Company Travel Discounts