Assist the General Manager with the overall responsibility of the operation for the entire hotel including profitability, guest service, product quality, overall cleanliness and maintenance of hotel property. Serve as the Brand Expert for the Hilton Brand and ensures that all Hilton Brand Standards are met. This position requires a heavy food and beverage background.

ESSENTIAL FUNCTIONS :( include the following. Other duties may be assigned.)

· Lead the effective management of the Rooms, Recreation, Starbucks, Food & Beverage and Retail functional areas to maximize financial performance while upholding quality standards and maximizing levels of guest satisfaction.

· Direct the maximization of additional food and beverage revenue by anticipation of market shifts, development and monitoring of annual business and marketing plans, and participating in property sales and marketing efforts.

· Assist with the development of a realistic and attainable business plan and budget that defines operational goals and profitability objectives.

· Be available and visible to the guests. Meet and greet guests at breakfasts, social hours, etc. as determined by the brand to build relationships and monitor guest satisfaction levels.

· Conduct a minimum of daily meetings with department heads; weekly meetings with the sales staff and monthly all associate meetings. Ensure each department is conducting daily pre-shift meetings and participate when possible.

· Manage and monitor the property P&L; provide detailed explanations for P&L and forecast variances. Align and drive all aspects of hotel performance towards the attainment of budgeted Revenue, RevPAR Index, House Profit, Flow Through, Guest Satisfaction Scores and Quality Assurance scores.

· Understand and apply accounting principles (e.g., accruals, prepaids, balancing daily reports, GL coding, etc.) and ensure these are understood and applied correctly by the property Controller.

· Follow all HV policies and operating procedures as required. Follow all standards as defined by, but not limited to, the associate handbook.

· Oversee maintenance of a proactive Human Resources department to ensure a productive, participative, and comfortable work environment in which all associates are

valued and treated lawfully and consistently, and to ensure compliance with all local, state and federal employment and labor laws and regulations, including, but not limited to, Title VII, ADA, ADEA, FMLA, FLSA, Equal Pay Act, and Pregnancy Discrimination Act. Directly facilitate open associate communications to discern grievances and to respond to these grievances in all appropriate manners including redressing those meriting correction.

· Manage and oversee the recruitment, selection, on-boarding, training and performance evaluations of hotel department heads, managers / supervisors and associates that report under this position.

· Adherence to F&B guidelines/ cleanliness and food sanitation as required by the brand and local authorities as applicable.

· Help create, plan and execute nightly, weekly and signature hotel events such as Wine Dinners, Thanksgiving and Mother’s Day Brunch, New Years Eve events and more.


· Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position. Associates with irregular attendance will be subject to disciplinary action, up to and including termination of employment.

· Due to the cyclical nature of the hospitality industry, associates may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings is required.

· Upon employment, all associates are required to fully comply with Hospitality Ventures rules and regulations for the safe and effective operation of the hotel’s facilities. Associates who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment.


In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel.

· Professionally represent the hotel within assigned area at industry events, trade shows and marketing meetings as needed/required.

· Provide constructive feedback to hotel sales and marketing staff in the hotel.

· Be a leader and role model to all associates.


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

· Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

· The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities.

· Must be able to speak, read, write and understand the primary language(s) used in the workplace.

· Must be able to read and write to facilitate the communication process.

· Requires good communication skills, both verbal and written.

· Most tasks are performed independently or in a team environment with the associate acting as a team leader. There is minimal direct supervision.

· Desire to participate as part of a team.

· Must possess basic computational ability.

· Must possess basic computer skills.

· Knowledge of computer accounting programs, math skills as well as budgetary analysis capabilities required.

· Ability to maintain compliance with all local, state and federal laws and regulations.

· Extensive knowledge of sales skills.

· Ability to assess/evaluate other associates’ performance in a fair and consistent manner.

· Extensive knowledge of revenue management.

· Ability to supervise, train and motivate multiple levels of managers.

· Knowledge of hotels and competitive markets.

· Participate in the development of short- and long-term financial and operational goals of the hotel.

· Ensure that guest satisfaction is consistently obtained and maintained.

· Possess advanced knowledge of the principles and practices within all hotel disciplines, including experiential knowledge for management of people and complex problems.

· Ability to study, analyze and interpret complex activities and/or information in order to improve new practices or develop new approaches.

· Ability to make decisions with only general policies and procedures available for guidance.

· Ability to apply supervisory/management (soft) skills.

· Thorough knowledge of federal, state and local laws governing equal employment opportunity and civil rights, occupational safety and health, wage and hour issues, and labor relations, including, but not limited to the following statutes and their state and local analogues (where applicable): Title VII, ADEA, Equal Pay Act, Pregnancy Discrimination Act, FLSA, ADA, OSHA, FMLA, and NLRA.


The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

· Most work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systems. However seasonal you will be monitoring our pool bar, and recreational activities, which will require you to be outside for up to 3 – 5 hrs a day.

· Must be able to sit at a desk for up to 4 hours per day. Walking and standing are required the rest of the working day. This includes traveling to and from meetings and may include air travel. Length of time of these tasks may vary from day to day and task to task.

· Most tasks are performed independently or in a team environment with the associate acting as a team leader. There is minimal direct supervision.

· Must be able to exert well-paced ability to reach other departments of the hotel on a timely basis.

· Must be able to lift up to 15 lbs. occasionally.

· Must be able to push and pull carts and equipment weighing in excess of 250 lbs. in an emergency.

· Requires grasping, writing, standing, sitting, walking, repetitive motions, listening and hearing ability and visual acuity.

· Talking and hearing occur continuously in the process of communicating with guests, supervisors and subordinates.

· Vision occurs continuously with the most common visual functions being those of near vision and depth perception.

· Requires manual dexterity to use and operate all necessary equipment.

· Must have finger dexterity to be able to operate office equipment such as computers, printers, 10-key adding machine, electric typewriter, multi-line touch tone phone, filing cabinets, FAX machines, photocopiers, dolly and other office equipment as needed.


The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate, however we do have live music and will also host large events in our conference space that may be loud.



· Bachelor’s degree (B. A.) from four-year college or university; or equivalent combination of education and experience.


· Two - Four years of Hilton Branded management experience required

Embassy Suites by Hilton St. Augustine

300 A1A Beach Blvd.
Saint Augustine, FL 32080

Telephone (904) 461-9004