Front Office Supervisor
Courtyard by Marriott Detroit Southfield, Southfield, MI
Who this job will appeal to
A Leader with a smile! Someone who absolutely LOVES people and is seeking to join a company that LOVES their associates!
What you will be doing
In this role you will Assist in supervising the front desk function; ensure staff is properly trained including service expectations, hotel facilities and services, local directions, property management and reservations systems, safety and emergency procedures, etc.Monitor performance and recommend corrective or disciplinary action. Alert management of potentially serious issues.Complete opening and closing shift duties, and communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up. Perform other duties as assigned which may include guest room tours, concierge services, special guest requests, etc.
Requirements include basic reading, writing and math skills. May be required to work nights, weekends, and/or holidays. This job requires ability to perform the following:regularly required to talk , hear and interact with guests. Frequently is required to stand and use hands to finger, handle, or feel objects, tools, or controls. Occasionally required to walk, sit, and reach with hands and arms. frequently lift and/or move up to 10 pounds, and stand for long periods of time.
Education & Experience
Bachelor's degree from a four year college or university; or equivalent combination of education and experience.
One to two years in related experience and/or training.
- Medical / Dental / Vision
- Short Term Disability / Long Term Disability / Life Insurance
- 401k - 4% Match
- Paid Vacation Days / Paid Sick Days
- Company Travel Discounts