POSITION PURPOSE: 

Takes overall responsibility of the operation for the entire hotel including profitability, guest service, product quality, overall cleanliness and maintenance of hotel property. 

ESSENTIAL FUNCTIONS: (include the following. Other duties may be assigned.) 

Lead the effective management of the Rooms, Food & Beverage and Engineering functional areas to maximize financial performance while upholding quality standards and maximizing levels of guest satisfaction. 

Assist with the development of a realistic and attainable business plan and budget that defines operational goals and profitability objectives. 

Be available and visible to the guests. Meet and greet guests at breakfasts, social hours, etc. as determined by the brand to build relationships and monitor guest satisfaction levels. 

Coordinate capital improvement projects to maintain/upgrade quality standards and property image, and to protect assets from neglect, damage or deterioration. 

Conduct a minimum of daily meetings with department heads; weekly meetings with the sales staff and monthly all associate meetings. Ensure each department is conducting daily pre-shift meetings and participate when possible.

Manage and monitor the property P&L; provide detailed explanations for P&L and forecast variances. Align and drive all aspects of hotel performance towards the attainment of budgeted Revenue, RevPAR Index, House Profit, Flow Through, Guest Satisfaction Scores and Quality Assurance scores. 

Understand and apply accounting principles (e.g., accruals, prepaids, balancing daily reports, GL coding, etc.) and ensure these are understood and applied correctly by the property Controller. 

Follow all HV policies and operating procedures as required. Follow all standards as defined by, but not limited to, the associate handbook. 

Oversee maintenance of a proactive Human Resources department to ensure a productive, participative, and comfortable work environment in which all associates are valued and treated lawfully and consistently, and to ensure compliance with all local, state and federal employment and labor laws and regulations, including, but not limited to, Title VII, ADA, ADEA, FMLA, FLSA, Equal Pay Act, and Pregnancy Discrimination Act. Directly facilitate open associate communications to discern grievances and to respond to these grievances in all appropriate manners including redressing those meriting correction. 

Manage and oversee the recruitment, selection, on-boarding, training and performance evaluations of hotel department heads, managers / supervisors and associates. 

Actively participate in sales presentations, property tours and customer meetings. 

Adherence to F&B guidelines/ cleanliness and food sanitation as required by the brand and local authorities as applicable 


Embassy Suites by Hilton Winston Salem

460 North Cherry Street
Winston Salem, NC 27101

Telephone (336) 724-2300