Hyatt House Host / Customer Service
Hyatt House Dallas/Richardson, Richardson, TX
Our upscale extended stay hotel has a service culture built to make our guests feel as comfortable and welcome during their stay as they would at home. If you have a contagious positive attitude combined with an excellent smile, then you are a perfect fit as a Hyatt Host at our hotel. You must be passionate about absolute guest satisfaction and take pride in your accomplishments to be a successful member of our team. If you believe you fit this description then we have an immediate opening just for you.
As a member of our team, you will be not only the first impression of our hotel but the last impression as well. You must be able to confront new people on a daily basis, and anticipate their needs to ensure their stay is as enjoyable as possible. It is important that you can multi-task and maintain professional composure under stress. You will be an integral part of every contact with the guest from the first telephone call to ensuring their stay was beyond satisfactory during their departure.
Previous hotel experience is not necessary, we only ask that you possess the motivation and ability to deliver a customer service experience beyond the expectations of our guests. If you believe you can meet and exceed these expectations then apply immediately!
Who this job will appeal to
A team player with a great with a smile and who absolutely LOVES people!
What you will be doing
You will help to create a an Excellent and memorable stay for our guests by; Welcoming and serving each guest with exceptional service either in person or by phone and ensuring that guests are checked in and out in a friendly and timely manner.
Requirements include basic reading, writing and math skills. May be required to work nights, weekends, and/or holidays. This job requires ability to perform the following:regularly required to talk , hear and interact with guests. Frequently is required to use hands and fingers to handle, or feel objects, tools, or controls. Occasionally required to walk, sit, and reach with hands and arms. frequently lift and/or move up to 10 pounds, and stand for long periods of time.
Education & Experience
High school diploma or general education degree (GED); or equivalent combination of education and experience.
One to three months in customer service experience and/or training.
- Medical / Dental / Vision
- Short Term Disability / Long Term Disability / Life Insurance
- 401k - 4% Match
- Paid Vacation Days / Paid Sick Days
- Company Travel Discounts