Job overview

Energetic organized individual with previous Executive Housekeeper or Supervisor experience with a major brand.

What you will be doing


    • Obtains list of vacant rooms which need to be cleaned immediately and list of prospective check outs in order to prepare work assignments.
    • Assigns workers their duties, and inspects work for conformance to prescribed standards of cleanliness.
    • Advises manager or desk clerk of rooms ready for occupancy.
    • Inventories stock to ensure adequate supplies.
    • Issues supplies and equipment to workers and insures operational expenses are in line with budget.
    • Investigates complaints regarding housekeeping service and equipment, and takes corrective action.
    • Examines rooms, halls, and lobbies to determine need for repairs or replacement of furniture or equipment, and makes recommendations to management.
    • Supervises and oversees all the personnel issues relating to her/his department (hiring, firing, development reviews, training).
    • Conducts or training of new employees to explain housekeeping work procedures, and to demonstrate use and maintenance of equipment.
    • Attends training seminars to perfect housekeeping techniques and procedures, and enhance supervisory skills.
    • Records data concerning work assignments, personnel actions, and time cards, and prepares periodic reports. Attends periodic staff meetings.
    • To make recommendations to improve service and ensure more efficient operation.
    • Prepares reports concerning room occupancy, payroll expenses, and department expenses and develops action plans for items needing improvement.
    • Schedules staff according to labor standards and forecasted occupancy.
    • Trains standard procedures for the acceptance, security, and return on customer lost and found items.
    • Maintains standard procedures for security of on-loan equipment.
    • Maintains productivity and labor cost goals.
    • Administers inventories of linen, supplies and equipment as required.
    • Ensuring that customer requests for housekeeping services are provided in 30 minutes or less.
    • Lead by example in using customers name whenever possible, handling a customer problem in an empowered way.
    • Ensure maid carts are restocked in a clean and organized manner with 15 minutes from completing work.
    • Ensure maintenance concerns in rooms are communicated to you within 1 hour of time. 
    • Ensure items from lost and found are returned to the customer within 2 days of receiving call from customer.
    • Vacant and clean rooms are to be checked daily to insure their status is correct.
    • Housekeeping Report will be matched with the bucket daily and any discrepancies researched and documented.
    • Ensure all storerooms are kept clean, organized and secure at all times.
  • This job description is not an exclusive or exhaustive list of all job functions that an associate in this position may be asked to perform from time to time 

Education & Experience

Associate's degree (A. A.) or equivalent from two‑year college or technical school; or equivalent combination of education and experience.

Six months to one year related experience  and /or training

Benefits

  • Medical / Dental / Vision
  • Short Term Disability / Long Term Disability / Life Insurance
  • 401k - 4% Match
  • Paid Vacation Days / Paid Sick Days
  • Company Travel Discounts

An Equal Opportunity Employer

We provide equal opportunity without regard to race, color, national origin, religion, sex, age, marital status, or disability. 

Courtyard Atlanta Marietta/I-75 North

2455 Delk Road SE
Marietta, GA 30067

Telephone (770) 956-1188