Courtyard Austin-University Area, Austin, TX
To prospect and sell facilities, services, and staff of the Hotel in accordance with the facilities business/marketing plans in order to meet or exceed budgeted sales department room night and revenue goals.
ESSENTIAL FUNCTIONS: (include the following. Other duties may be assigned.)
Consistently perform Company Standards of Service, interact with guests, all hotel employees in a professional, gracious and friendly manner and ensure that staff does the same.
Represent hotel by soliciting, responding to and negotiating with persons requiring hotel accommodations, with or without meeting space and/or on-site (hotel) catering, based upon market segment and account files assigned by the Director of Sales and Marketing.
Represent the hotel in significant interactions dealing with customers relative to sales and operational questions, concerns, and issues.
Negotiate contracts with customers and commission agreements with third party agencies.
Initiate the preparation of proposals and/or contracts to advise prospective customers primarily of the hotel guest rooms, but also meeting space and/or banquet date, space and rate availability. Develop and quote prices for it.
Engage in outside sales activity to discuss business opportunities and entertain customers in local and assigned markets.
Direct site visits and host programs for respective accounts and participates in tradeshows, industry and customer events.
Attend weekly sales departmental meeting and other scheduled meeting to support business operations, e.g., tentative review, lost business review, group pick-up, etc.
Conduct site inspections with potential customers visiting guest rooms, meeting space and banquet facilities, as well as other hotels.
Complete weekly sales activity reports and maintain our account data
Know our competitive set, top accounts, rates, decision makers and what it will take to move business to our hotels.
Achieve and exceed monthly and annual rooms revenue quota.
Perform other duties as assigned.
Regular attendance in conformance with the standards established by our hotel is essential to the successful performance of this position.
Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules in response to the business needs of the hotel.
Adhere to safety, security and emergency procedures, react appropriately during emergency situations, and act promptly to correct hazards.
QUALIFICATIONS: EDUCATION, KNOWLEDGE, TRAINING & WORK EXPERIENCE:
The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he/she can perform the essential functions of the job, with or without reasonable accommodation.
Any combination of education and experience equivalent to graduation from high school and any other combination of education, training or experience that provides the required knowledge, skills and abilities. High school diploma required. College degree preferred.
Previous Hotel Sales experience in full service hotel. A minimum of 3-5 years of progressive sales with a proven track record of achieving revenue goals is required.
Basic knowledge of the hotel structure/layout and how all departments interact.
Basic knowledge of various types of set up styles used in the meeting rooms.
Extensive knowledge of market and related meeting industry
Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to diffuse anger, collect accurate information and resolve conflicts.
Proficiency in the use and operation of computer systems with the ability to navigate efficiently through Word, Excel, Outlook, Sales Pro and Internet.
Ability to read, write, and speak the English language to fully comprehend guest requests, memos, proposals, general correspondence and similar written materials.
Interpersonal skills to provide overall guest satisfaction.
Self-motivated, competitive nature
Effective time management skills
Indoor office setting with a desk, file cabinets, computers, and telephones and with brightly lit florescent overhead lights. Comfortable ventilation with little circulation of air.
Ability to lift, push a minimum of 15 lbs.
Ability to sit for an extended period of time.
Ability to perform repetitive hand action.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.
This job description is not an exclusive or exhaustive list of all job functions that an associate in this position may be asked to perform from time to time.