Job Overview

Responsible for the close of day scenarios for the hotel Front Office and account for daily activity by organizing and verifying information; identifying and correcting discrepancies; posting accounts; running and distributing daily reports while accommodating guests of hotel by performing the following duties. 

What You Will Be Doing

  • Follow all specified procedures to audit the shift closing of all front office staff, including closing final shift and completing an audit summary for each shift.
  • Produce accurate and timely reports and correctly handle all cash transactions.
  • Follow all specified procedures to maintain and post a daily balance of all house accounts, including running preliminary reconciliations, detail transactions and final reports to accounting and profit centers.
  • Follow all specified procedures to reconcile cashier’s reports with the restaurant system each night, researching and posting any unresolved tickets from the day shifts.
  • Balance and audit for accuracy room revenue, food and beverage revenue, cashier’s reports, and guest and house accounts and telephone and movie revenue; assisting the preparation of all reports relevant to daily revenues.
  • Transmit credit card batches.
  • Complete and transmit daily management and accounting reports and supporting documents.
  • Act as hotel system liaison during night hours.
  • Greet, register, and assign rooms to guests. Issues room key and provide instructions to get to elevators and suite.
  • Transmit and receive telephone messages.
  • Answer inquiries pertaining to hotel services; registration of guests; and shopping, dining, entertainment, and travel directions.
  • Keep records of room availability and guests' accounts.
  • Post charges, computes bill, collects payment, and makes change for guests.
  • Makes and confirms reservations.
  • Deposit guests' valuables in hotel safe or safe deposit box.
  • Use suggestive selling skills and company sales programs to maximize revenue and occupancy levels.
  • Follow all necessary reporting procedures in documenting customer requests.
  • Report to Maintenance any problems that have been reported to them.

Requirements

Education: 

  • High school diploma or general education degree (GED); or equivalent combination of education and experience.

Experience: 

  • One to three months related experience and/or training.
  • ONQ certification

Benefits

  • Comprehensive Benefits Package (medical, dental, vision and more)
  • Holidays
  • Vacations/Sick/Personal Days
  • 401(k) - Employer Match
  • Hotel and F&B Discounts
  • Career Development/Training Opportunities/Growth

Embassy Suites by Hilton Atlanta Galleria

2815 Akers Mill Road SE
Atlanta, GA 30339

Telephone (770) 984-9300